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Orders are transmited to our warehouse on Thuesday and Friday and every weekday from December 1st to January 1st. Once an order has been submitted to the warehouse no modifications can be applied to purchase.
A valid shipping address must be provided at the time of the purchase. If the shipping address provided at the time of the purchase is incorrect and/or a package is unclaimed , additional shipping fees will apply.
All customers who have a package that must be re-delivered will be charged additional shipping fees.
Shipping and Handling fee per order of:
- 1 item- $8.00 or $ 12.00, depending on their respective item S&H fee
- 2 items - $10.00 per order for any 2 Items
- 3 items or more - Free Shipping
* Pre Choreographed Workout package and Training Package are considered as 1 item each.
North America orders - You will be charged in your respective currency
Europe orders - You will be charged in American dollars
Delivery to Canada
Orders will be shipped out via Canada Post Regular Parcel from in Toronto.
3 - 6 business days (urban centers)
6 - 10 business days (rural areas)
Orders placed during statutory holidays may experience slight delays.
Delivery to USA
Orders will be shipped out via USPS First-Class Mail Parcel from in Reno, NV.
3 - 6 business days (urban centers)
6 - 10 business days (rural areas)
Orders placed during statutory holidays may experience slight delays.
Delivery to Europe
Orders will be shipped out via Royal Mail parcel service from London, United Kingdom
3 - 6 business days (urban centers)
6 - 10 business days (rural areas)
Orders placed during statutory holidays may experience slight delays.
We will refund your product within 30 days of the shipping delivery date. The product must be in it's original packaging and unopened. After 30 days, we reserve the right to refuse any refund.
A proof of purchase must be provided for every refund or exchange. (invoice, transaction ID, mailing label, etc)
When asking for refund
Please send the product back with a note explaining why you are returning your purchase. Essentrics™ will refund the amount in the same form of payment originally used for purchase within 14 to 20 business days of receiving your return.
We will refund the amount of the order minus the shipping and handling fees.
We will pay the return shipping cost if the product is defective, incorrect or a result of our error.
Security Policies
We are aware of how important it is to today's internet consumers to know their personal information is "100% secure". We want you to know that we go to great lengths to make sure that our customers are secure.
All of order pages use the most advanced encryption technology called Secure Socket Layers (SSL), all credit card numbers and personal information is encrypted making it impossible for anyone to see it.
Privacy Policy
We understands everyone's concern for privacy these days and we are concerned also! That's why your personal information is used strictly for processing your order. We do not store or share your personal information and we will not submit you to any form of spam.
You can rest assured that we value our customer's privacy and therefore have made this our #1 policy. |
